Privacy Policy

Last updated: June 2026

This Privacy Policy describes how Quality Materials collects, uses, and discloses your information when you visit or make a purchase from qualitymaterials.ca.

Interpretation and Definitions

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

• Account means a unique account created for you to access our Service or parts of our Service.
• Company refers to Quality Materials, 3274 Danforth Ave, Scarborough, ON M1L 1C3, Canada.
• Country refers to Ontario, Canada.
• Device means any device that can access the Service such as a computer, a cell phone, or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the website accessible from https://qualitymaterials.ca.
• You means the individual accessing or using the Service, or purchasing products from us.

Information We Collect

When you visit the site, we automatically collect certain information about your device including your web browser, IP address, time zone, and some of the cookies installed on your device.

When you make a purchase or attempt to make a purchase, we collect certain information from you including your name, billing address, shipping/delivery address, payment information, email address, and phone number. We refer to this information as Order Information.

When you use our contact form or request a quote, we collect your name, phone number, email address, and the details of your inquiry.

How We Use Your Information

We use the Order Information we collect to:

• Process and fulfill orders placed through the site, including arranging delivery to the address you provide.
• Communicate with you about your order, delivery scheduling, and follow-up on inquiries.
• Provide you with quotes for products and delivery.
• Screen orders for potential risk or fraud.
• Send you information about products, services, or promotions when you have opted in to receive such communications.

We use the information collected from contact and quote forms solely to respond to your inquiry and follow up on potential orders.

Payment Processing

We do not store your credit card or payment details on our servers. Payment information is processed through secure third-party payment processors. We accept payment by e-transfer, credit card, and other methods as indicated at checkout. All payment transactions are encrypted.

Sharing Your Information

We share your Personal Data with third parties only as follows:

• With delivery and logistics partners to fulfill your order and arrange delivery of products to your address.
• With payment processors to process transactions securely.
• With service providers who assist us in operating our website and conducting our business, provided those parties agree to keep this information confidential.
• If required by law or in response to valid legal requests by public authorities.

We do not sell your personal information to third parties.

Order and Customer Data Retention

We retain your order information, including name, address, and purchase history, for a minimum of 7 years as required by Canadian tax and business record-keeping laws. Contact and inquiry information is retained for up to 24 months.

Cookies

We use cookies to maintain your session when browsing the site, remember items in your cart, and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some parts of the site such as the shopping cart may not function correctly.

Your Rights Under PIPEDA

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate personal information.
• Withdraw consent to the collection or use of your personal information, subject to legal and contractual restrictions.

To exercise any of these rights, contact us using the information below.

Children’s Privacy

Our Service is not directed at anyone under the age of 16. We do not knowingly collect personal information from anyone under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page. We will update the “Last updated” date at the top when changes are made.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, contact us: